Contact Us

Contact Us

We're Here to Help

Welcome to Dienk Customer Support.

Whether you have a question about a handbag, need assistance with an existing order, or would like information about shipping, returns, or refunds, our customer service team is available to assist.

Customer Service Information

Store Name: Dienk

Website: https://www.dienk.shop

Email: appfc2874@outlook.com

Phone: +1 609-661-0772

Business Contact Address

Dienk
1123 Euclid St NW
Washington, DC 20009
United States

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET).

Saturday–Sunday: Closed.

U.S. federal holidays: Closed.

We aim to respond to customer inquiries within 1–2 business days.

Messages received outside business hours will generally be reviewed on the next business day.

What Can We Help You With?

Our customer service team can assist with:

  • Handbag product information.

  • Product dimensions and materials.

  • Color and style availability.

  • Product condition and included accessories.

  • Order confirmation and order status.

  • Payment-related questions.

  • Shipping and tracking inquiries.

  • Delayed or missing shipments.

  • Order cancellations.

  • Return and refund requests.

  • Damaged or incorrect products.

  • General website inquiries.

Assistance With an Existing Order

For faster assistance, please provide:

  1. Your order number.

  2. The email address used at checkout.

  3. The product name.

  4. A brief explanation of your inquiry.

For product damage or delivery issues, photographs of the item and packaging may help us review your request.

Please do not send complete payment card numbers, passwords, or other sensitive authentication information by email.

Returns and Refunds

Eligible purchases may be returned within 30 calendar days after delivery, subject to our Return and Refund Policy.

Please contact us before sending any merchandise. Our customer service team will provide the appropriate return instructions.

Contact Form

You may also submit an inquiry through the contact form available on this page.

Please provide your name, email address, order number where applicable, and a description of your question.

We aim to respond within 1–2 business days.

Thank You

We value your questions and feedback and look forward to assisting you.

Dienk Customer Support

Email: appfc2874@outlook.com

Phone: +1 609-661-0772

Address: 1123 Euclid St NW, Washington, DC 20009, United States.