Terms of service

Terms of Service

Welcome to Dienk.

These Terms of Service govern your access to and use of https://www.dienk.shop, including browsing our handbag collection, placing orders, and using our customer services.

By accessing or purchasing from our website, you agree to these Terms and the policies referenced herein.

1. Business Information

Store Name: Dienk

Website: https://www.dienk.shop

Email: appfc2874@outlook.com

Phone: +1 609-661-0772

Business Address:

1123 Euclid St NW
Washington, DC 20009
United States

The legal business entity name has not been separately provided and is not represented by the store name alone.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to provide accurate and complete information when placing an order or contacting customer support.

3. Products and Descriptions

Dienk is an independent online retailer specializing in luxury handbags and related accessories.

We make reasonable efforts to display accurate product descriptions, photographs, prices, dimensions, materials, colors, and condition information.

Product appearance may vary slightly due to lighting, photography, and individual display settings.

Customers should review the full product description and available specifications before purchasing.

4. Brand Names and Authenticity

Third-party brand names and trademarks belong to their respective owners.

Dienk does not claim to be an official or authorized retailer of any third-party brand unless such authorization is expressly established.

Branded products offered for sale must be genuine and lawfully sourced.

Product listings must accurately describe brand identity, condition, origin where material, and included documentation.

Nothing in these Terms permits the sale or promotion of counterfeit products.

5. Pricing and Currency

Product prices are displayed in the currency indicated on the website and checkout.

Any applicable shipping charges, taxes, discounts, and other order costs will be displayed before payment is completed.

Customers are responsible for reviewing the final order total before submitting payment.

We aim to maintain accurate pricing information and may correct genuine listing or pricing errors where legally permitted.

6. Payments

Payments must be successfully authorized through the payment methods available at checkout.

Available payment methods may vary depending on payment provider availability.

If a transaction cannot be authorized, the order may not be completed.

7. Order Placement and Acceptance

When a customer submits an order, the order is received for processing.

An order confirmation email acknowledges receipt but does not necessarily guarantee final acceptance or dispatch.

We may review orders for payment authorization, product availability, suspected fraud, or material listing errors.

If an order cannot be fulfilled after payment has been collected, an appropriate refund will be arranged.

8. Shipping and Delivery

Our proposed standard order processing time is 1–3 business days.

Estimated shipping transit time is 7–15 business days after dispatch.

The estimated total delivery period is 8–18 business days.

Applicable shipping charges will be displayed during checkout.

Delivery estimates are not guaranteed dates and may vary depending on actual fulfillment arrangements and carrier operations.

Please refer to our Shipping Policy for full details.

9. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions set out in our Return and Refund Policy.

Return shipping costs, inspection, and refund procedures are governed by that policy.

Nothing in these Terms limits mandatory consumer rights.

10. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may be accommodated before fulfillment or dispatch.

Once an order has shipped, customers may request an eligible return after delivery.

Please refer to our Order Cancellation Policy.

11. Intellectual Property

Original website text, graphics, photographs, logos, and design elements may be protected by applicable intellectual property laws.

Third-party trademarks and product names remain the property of their respective owners.

The presence of a third-party trademark does not automatically imply an official partnership or endorsement.

Unauthorized reproduction or commercial use of protected materials is prohibited except as permitted by law.

12. Acceptable Website Use

You agree not to:

• Use our website for unlawful purposes.

• Submit fraudulent orders.

• Provide misleading contact or payment information.

• Attempt unauthorized access to website systems.

• Interfere with website security or functionality.

• Upload malicious software.

• Infringe the rights of third parties.

We may restrict access when unlawful or abusive activity is reasonably suspected.

13. Third-Party Services

Our website may use third-party services for payment processing, website functionality, shipping, analytics, and customer support.

Use of those services may also be subject to their own terms and policies.

14. Website Availability

We make reasonable efforts to maintain website availability and functionality.

However, uninterrupted access cannot be guaranteed.

Website content, features, and services may be modified or temporarily unavailable for maintenance or other legitimate operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Dienk shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Governing Law

These Terms shall be interpreted in accordance with applicable laws of the United States and the District of Columbia, without limiting mandatory consumer protection rights that may apply elsewhere.

17. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on this page with a revised effective date.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Contact Information

For questions about these Terms, contact:

Dienk

Website: https://www.dienk.shop

Email: appfc2874@outlook.com

Phone: +1 609-661-0772

1123 Euclid St NW
Washington, DC 20009
United States.