Contact information
Contact Information
Dienk is committed to providing clear business contact information and accessible customer support.
Customers can use the following details for inquiries about products, orders, payments, shipping, returns, refunds, and privacy requests.
1. Store Information
Store Name: Dienk
Website: https://www.dienk.shop
Business Activity: Independent Online Retail of Luxury Handbags and Accessories
Primary Market: United States, subject to available shipping destinations.
Legal Business Name: Not separately provided.
2. Customer Service Contact
Email: appfc2874@outlook.com
Phone: +1 609-661-0772
3. Business Contact Address
Dienk
1123 Euclid St NW
Washington, DC 20009
United States
This is the business contact address provided for our online store.
4. Return Inquiries
Customers who wish to return an item must contact our customer service team before shipping any merchandise.
The authorized return destination and shipping instructions will be provided in writing after a return request has been reviewed.
Please do not assume that the business contact address is the return receiving location unless it is expressly confirmed by our customer service team.
5. Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET).
Saturday–Sunday: Closed.
U.S. federal holidays: Closed.
Response Time: We aim to respond within 1–2 business days.
6. Customer Support Services
Our team can assist with:
-
Handbag product information and specifications.
-
Product dimensions, materials, and condition.
-
Order confirmation and order status.
-
Payment and checkout inquiries.
-
Shipping and tracking assistance.
-
Order changes and cancellations.
-
Returns and exchanges.
-
Refund requests.
-
Damaged, defective, or incorrect products.
-
Privacy-related inquiries.
7. Order Inquiries
For existing orders, please include your order number and the email address used during checkout.
Please do not include complete payment card numbers or account passwords in customer service communications.
8. Privacy Requests
For requests involving personal information, please contact:
Please use the subject line "Privacy Request".
We may request reasonable identity verification before processing eligible requests.
9. Contact Summary
Dienk
Website: https://www.dienk.shop
Email: appfc2874@outlook.com
Phone: +1 609-661-0772
Business Address: 1123 Euclid St NW, Washington, DC 20009, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET.
Response Time: Within 1–2 business days.