Shipping policy

Shipping Policy

At Dienk, we aim to provide clear and reliable shipping information so customers understand how their handbag orders are processed and delivered.

This policy explains our shipping destinations, order processing, estimated transit times, shipping charges, tracking, and delivery assistance.

1. Shipping Destinations

Dienk is preparing this shipping policy for customers in the United States.

Orders can be shipped to eligible U.S. delivery addresses supported by our checkout and fulfillment arrangements.

Any additional countries or regions will be offered only where shipping availability, delivery arrangements, and applicable charges have been confirmed.

Available shipping options will be displayed during checkout.

2. Business Contact Address

Our business contact address is:

Dienk
1123 Euclid St NW
Washington, DC 20009
United States

This address is provided as our business contact address.

It should not be interpreted as a confirmed warehouse or dispatch location unless specifically identified as such for the relevant order.

3. Order Processing Time

Our proposed standard order processing time is 1–3 business days after successful payment confirmation.

Processing may include:

• Payment and order verification.

• Product availability confirmation.

• Product inspection where applicable.

• Packaging and preparation.

• Shipment arrangements.

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

Orders placed on weekends or holidays generally begin processing on the next business day.

Processing time is separate from shipping transit time.

4. Shipping Transit Time

Our proposed standard shipping transit estimate is 7–15 business days after dispatch.

Transit time begins when the shipping carrier receives the package.

Creating a shipping label does not necessarily mean that the carrier has received the shipment.

5. Total Estimated Delivery Time

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	7–15 business days
Total Estimated Delivery	8–18 business days

The total estimated delivery period is approximately 8–18 business days after payment confirmation.

These timeframes are estimates, not guaranteed delivery dates.

Actual delivery may vary due to carrier operations, shipping origin, destination, weather, holidays, and other circumstances.

The final delivery estimate applicable to a specific order will be displayed during checkout where available.

6. Shipping Costs

Any applicable shipping charges will be displayed during checkout before payment is completed.

Customers can review the shipping service, applicable charges, and final order total before submitting payment.

Any free shipping offer or promotional shipping discount will be subject to the eligibility conditions displayed at checkout.

No undisclosed shipping charges will be added after checkout.

7. Shipping Origin and Fulfillment

Orders are dispatched from the actual fulfillment location assigned to the product.

The physical shipping origin has not been independently confirmed for all products. Where dispatch location affects delivery estimates, customs, or other material costs, the relevant information must be disclosed before purchase.

Customers may contact appfc2874@outlook.com before ordering to request shipping-origin information for a specific handbag.

Dienk does not represent the Washington, DC business contact address as a warehouse unless it is actually used for fulfillment.

8. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation email.

Once the order has been dispatched and tracking information is available, a shipping confirmation email will be sent.

Carrier tracking updates may take additional time to appear after dispatch.

Customers can use the tracking number or link provided in the shipping confirmation to monitor their shipment.

9. Delivery Address Accuracy

Customers are responsible for entering complete and accurate shipping information.

Please verify:

• Full recipient name.

• Street address.

• Apartment, suite, or unit number.

• City and state.

• ZIP code.

• Contact details where required.

If an address error is identified, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once fulfillment has begun.

10. Shipping Delays

If an order is delayed beyond the estimated delivery timeframe, please contact us with your order number.

We will review available tracking information and assist with a carrier inquiry where appropriate.

If we cannot fulfill an order within an applicable promised timeframe, we will provide the information and cancellation or refund options required by applicable law.

11. Lost or Missing Packages

If a shipment is confirmed lost or not delivered, we will review the available tracking information and investigate with the carrier where appropriate.

We will work with the customer to arrange an appropriate resolution, which may include a replacement or refund.

12. Damaged or Incorrect Deliveries

If an order arrives damaged, defective, or different from what was purchased, please contact us promptly.

Provide your order number, a description of the issue, and photographs of the item and packaging where available.

We will review the request and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

13. Delivery Restrictions

Some addresses or products may be subject to carrier restrictions.

If a delivery address is not serviceable, or if a shipping option is unavailable for a particular product, the available options will be communicated before purchase where reasonably possible.

14. Customer Support

Dienk

Website: https://www.dienk.shop

Email: appfc2874@outlook.com

Phone: +1 609-661-0772

Business Contact Address:

1123 Euclid St NW
Washington, DC 20009
United States

Customer Service Hours:

Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).

We aim to respond within 1–2 business days.

Thank you for shopping with Dienk.