Refund policy

Return & Refund Policy

At Dienk, we want customers to understand the conditions for returning handbags and receiving refunds.

This policy explains return eligibility, the return process, shipping costs, product condition requirements, exchanges, and refund processing.

1. Return Window

Customers may request a return within 30 calendar days after delivery.

The return period begins on the date the customer receives the product.

2. Return Eligibility

For standard change-of-mind returns, handbags must generally:

  • Be unused and in their original condition.

  • Have no signs of wear, stains, odors, scratches, or customer-caused damage.

  • Include original tags and labels where supplied.

  • Include the original dust bag, box, protective packaging, accessories, and documentation where originally supplied.

  • Be accompanied by the order number or proof of purchase.

Customers may inspect a handbag reasonably, but should avoid using it outdoors or exposing it to conditions that may affect its resale condition.

For pre-owned or vintage products, the return condition will be assessed against the condition accurately disclosed on the product page.

These conditions do not restrict statutory rights for defective, misdescribed, or incorrectly supplied products.

3. How to Request a Return

To initiate a return:

  1. Email appfc2874@outlook.com.

  2. Include your order number.

  3. Identify the handbag you wish to return.

  4. Explain the reason for your request.

  5. Provide photographs if the product is damaged or differs from its description.

  6. Wait for return authorization and instructions.

Please do not ship any product before receiving written return instructions.

4. Return Address

The business contact address provided for Dienk is:

1123 Euclid St NW
Washington, DC 20009
United States

The actual return receiving address has not yet been separately confirmed.

After a return request is approved, our customer service team will provide the authorized return destination and instructions in writing.

Customers should not send returns to the business contact address unless it has been specifically confirmed as the receiving address.

5. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for reasonable return shipping costs.

For products confirmed to be defective, damaged, materially misdescribed, or incorrectly supplied due to our error, Dienk will cover reasonable necessary return shipping costs or provide another appropriate remedy.

Applicable return shipping arrangements will be communicated before the return is completed.

6. Restocking Fees

Dienk does not intend to charge a separate restocking fee for approved eligible returns.

Proposed Restocking Fee: 0%.

This must be reflected in the actual store return rules before publication.

7. Damaged, Defective, or Misdescribed Products

If a handbag arrives damaged, defective, or materially different from its product description, contact us promptly.

Please provide:

  • Your order number.

  • The product name.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs of the packaging where relevant.

We will review the information and arrange an appropriate resolution, which may include a replacement or refund.

8. Authenticity and Product Documentation

Product descriptions must accurately identify the item's brand, condition, and included documentation.

If an authenticity document, certificate, receipt, or other supporting item is supplied with a product, it should be included when returning the item, unless the return concerns a missing or incorrectly supplied document.

Dienk does not claim authorization from any third-party brand unless such authorization is separately established.

This section does not replace any applicable legal remedies for misrepresented products.

9. Exchanges

Customers who wish to exchange a handbag for another color or style should contact customer support.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.

10. Refund Processing

After an authorized return has been received and inspected, we will notify the customer of the refund decision.

Approved refunds are proposed to be processed within 5–10 business days after inspection.

Refunds will normally be issued to the original payment method.

The customer's bank or payment provider may require additional time before the funds appear in the account.

11. Non-Returnable Circumstances

A standard change-of-mind return may not be accepted when:

  • The handbag has been used or worn beyond reasonable inspection.

  • The product has customer-caused damage.

  • Essential accessories or original components are missing.

  • The item has been altered or repaired without authorization.

  • The item is returned in a materially different condition from the condition supplied.

Any exclusion remains subject to applicable consumer protection laws.

12. Order Cancellations

Customers should contact us immediately if they wish to cancel an order.

Cancellation may be possible before fulfillment or dispatch.

Once an order has been dispatched, customers may request an eligible return after delivery.

Please refer to our Order Cancellation Policy.

13. Customer Support

Dienk

Email: appfc2874@outlook.com

Phone: +1 609-661-0772

Business Contact Address:

1123 Euclid St NW
Washington, DC 20009
United States

Customer Service Hours:

Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).

We aim to respond within 1–2 business days.

Nothing in this policy limits consumer rights that cannot legally be excluded or restricted.