Privacy policy

Privacy Policy

Dienk respects your privacy and is committed to explaining how personal information is collected, used, disclosed, and retained when you visit or make a purchase through https://www.dienk.shop.

This Privacy Policy describes our general information-handling practices for our online retail business.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Contact Information

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

Order Information

  • Products viewed or purchased.

  • Shopping cart contents.

  • Order history.

  • Transaction details.

  • Shipping and tracking information.

  • Return and refund records.

Account Information

If customer accounts are available and you create one, we may process account details, preferences, and authentication-related information.

Device and Usage Information

  • IP address.

  • Browser type.

  • Device information.

  • Website navigation and interaction data.

  • Cookies and similar identifiers.

Customer Communications

Information submitted through emails, contact forms, and customer support requests.

2. How We Collect Information

We may collect personal information:

  • Directly from customers during checkout.

  • When customers contact our support team.

  • Automatically through cookies and similar technologies.

  • Through Shopify and other service providers supporting our website.

  • Through payment, shipping, analytics, and marketing providers where applicable.

3. How We Use Personal Information

We may use collected information to:

  • Process and fulfill orders.

  • Verify and authorize payments.

  • Arrange shipping and delivery.

  • Send order confirmations and tracking updates.

  • Respond to customer questions.

  • Process returns and refunds.

  • Maintain customer accounts where available.

  • Prevent fraud and unauthorized transactions.

  • Improve our website and shopping experience.

  • Support marketing and advertising activities where applicable.

  • Comply with legal obligations.

4. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

Shopify and other service providers may process personal information to support our store operations, checkout, payments, customer service, and website functionality.

We may share relevant information with:

  • Payment processors.

  • Shipping and fulfillment providers.

  • Website hosting and technology providers.

  • Customer service providers.

  • Analytics services.

  • Advertising and marketing partners where applicable.

  • Fraud prevention and security providers.

These service providers may process personal information according to their own privacy policies and applicable contractual or legal obligations.

Some providers may process information in countries outside the customer's location.

5. Payment Information

Payments are processed through the payment methods and service providers available at checkout.

Payment providers may collect and process the information necessary to authorize and complete transactions.

We do not intentionally store complete payment card numbers or security codes on our own systems.

Customers should not send complete payment credentials through email or contact forms.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality.

  • Support checkout.

  • Remember customer preferences.

  • Understand website performance.

  • Analyze visitor activity.

  • Support advertising and marketing activities where applicable.

Customers may manage cookies through browser settings and any privacy controls provided by our website.

Disabling certain cookies may affect website functionality.

7. Marketing and Advertising

Where permitted by applicable law, we may use personal information to send promotional communications or support advertising activities.

Customers may unsubscribe from promotional emails using the instructions included in those messages.

Where applicable, customers may have the right to opt out of certain targeted advertising or data-sharing activities.

8. Data Security

We use reasonable administrative, technical, and organizational measures appropriate to the personal information processed through our business.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and fulfill orders.

  • Provide customer support.

  • Maintain business and transaction records.

  • Process returns and refunds.

  • Resolve disputes.

  • Comply with applicable legal requirements.

Retention periods depend on the nature of the information and applicable legal obligations.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Request a copy of certain information.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Withdraw consent where processing is based on consent.

To submit a privacy request, contact:

appfc2874@outlook.com

We may request reasonable identity verification before processing certain requests.

11. U.S. State Privacy Rights

Depending on applicable state privacy laws, eligible U.S. residents may have rights regarding access, correction, deletion, portability, and certain uses or disclosures of personal information.

Where required by applicable law, customers may also have the right to opt out of the sale or sharing of personal information or targeted advertising.

We will review eligible requests and respond within the time required by applicable law.

12. Global Privacy Control

Where required by applicable law and supported by our privacy systems, valid Global Privacy Control signals will be treated as requests to opt out of applicable data-sharing or targeted advertising activities.

More information is available at:

https://globalprivacycontrol.org/

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children under 13 without appropriate authorization.

If you believe a child has submitted personal information to us, please contact us so we can review the matter.

14. Third-Party Websites

Our website may contain links to third-party websites and services.

We are not responsible for the independent privacy practices of those external services.

Customers should review the privacy notices of third-party websites before providing personal information.

15. International Data Processing

Personal information may be processed or stored in countries other than the customer's country of residence.

Where required by applicable law, appropriate safeguards will be used for relevant international transfers.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers, or legal requirements.

Updated versions will be published on this page with a revised effective date.

17. Contact Information

For questions or requests regarding personal information, contact:

Dienk

Website: https://www.dienk.shop

Email: appfc2874@outlook.com

Phone: +1 609-661-0772

Business Address:

1123 Euclid St NW
Washington, DC 20009
United States

Please use the subject line "Privacy Request" for privacy-related inquiries.